If you are not available to receive your medication, please select the “contactless delivery (authorisation to leave)” option during checkout. The rider will then leave the medication at your chosen address.
If the rider is unable to complete the delivery (e.g. unable to access the unit or reach you), the medication may be returned to our medication packing facility.
For returned parcels, a re-delivery can be arranged at a fee of S$20, payable via a top-up to your DA Wallet using any available payment method in the app. Alternatively, if you prefer to cancel your medication order and request a refund, an administrative fee of S$12 will be deducted from the refundable amount.
We will hold undelivered medications for up to 30 days. During this period, you may arrange for a redelivery as stated above. After 30 days, the medication will be returned to storage, and no refund will be provided.
For immediate assistance with delivery changes or redelivery arrangements, please contact our Customer Support team at +65 3158 4622. Our team is available daily (including weekends and public holidays) from 8:00 AM to 12:00 AM (midnight). Please note that support is not available outside these hours.