What happens if I am not there physically to receive the medication?

After confirming your medication, they will be delivered to your preferred delivery address.

Do ensure that you have typed in the right address. Next, choose your preferred 3-hour timeslot before confirming your purchase.

Please ensure that you are at the indicated address when the courier arrives as the courier will have to hand over the medication to the correct patient.

In the event that there is a (1) failed authentication (2) No person(s) collecting the medication despite 10 minutes of waiting (3) Changes in delivery address after medication has been collected by courier, the prescribed medication will be sent back to its origin. A re-delivery can be arranged at a cost of S$20. This surcharge can be paid using the DA Wallet. If a refund request is made for purchased medication, an administrative fee of S$12 will be charged and deducted from the refund amount.

We will hold your uncollected medications for up to 30 days. In this time, you may arrange with us for a redelivery as above. Past this time, we will release the medication back to storage without refund.