Please call our Customer Support team at +65 3158 4622 for immediate assistance if you need to change your delivery address. Our support hotline is available daily (including weekends and public holidays) from 8:00 AM to 12:00 AM (midnight). Please note that we are unable to provide support outside these hours.
Please note that an additional delivery charge of $15 may apply for delivery to secured locations, including but not limited to those in the following list:
- Airport Cargo Road
- Airport Zone
- Alps Avenue
- Secured Camps
- Immigration Checkpoints
- Construction Sites
- Jurong Island
- Jurong Port
- PSA Port
- SATS, Airspaces
- Shipyards
- Supply Bases
In the event that there is a (1) failed authentication (2) No person(s) collecting the medication despite 10 minutes of waiting (3) Changes in delivery address after medication has been collected by courier, the prescribed medication will be sent back to its origin. A re-delivery can be arranged at a cost of S$20. This surcharge can be paid using the DA Wallet or any other available payment method in the DA app. If a refund request is made for purchased medication, an administrative fee of S$12 will be charged and deducted from the refund amount.