After your video consultation, the doctor will take a few minutes to prepare your medical notes and prescription.
Once your prescription is ready, you will receive a notification to purchase your medication via the Doctor Anywhere app.
Before completing your purchase, please review your medication selection carefully. You may select or deselect the prescribed medications you wish to purchase in the app.
Your prescription will be available for purchase for 7 days after your consultation. Please note that prescriptions issued via Doctor Anywhere are not valid at retail pharmacies, and each prescription can only be used for a one-time purchase. If you wish to purchase your medication after the 7-day validity period, a new consultation will be required.
Once your purchase has been completed and your order is being processed or has been delivered, any request to add, or amend medications will require a new consultation. This is because the doctor must reassess your condition before issuing an updated prescription.
If you require assistance with your medication selection before completing your purchase, please contact our Customer Support team at +65 3158 4622. Our team is available daily (including weekends and public holidays) from 8:00 AM to 12:00 AM (midnight). Please note that support is unavailable outside these hours.
Once your purchase is complete, you will receive delivery updates via push notifications to keep you informed.