You can consult a doctor on our platform for diagnosis, medical advice and referrals relating to non-common illnesses, if suitable. Before each video consultation, you will be required to complete a pre-consultation survey which includes questions about your symptoms, health history and payment details.
Our platform does not cater to serious or emergency conditions; such cases require urgent medical attention at the nearest hospital A&E department. Our doctors are trained to identify conditions which are not suitable for video consultation. At the start of each video consultation, the doctor will assess whether your condition is suitable for teleconsultation. For more information on what conditions are suitable for video consultation, refer to: What kind of conditions are suitable for the General Practitioner video consultation?
For information on what happens if the doctor determines that your condition is unsuitable, refer to: What happens if the doctor determines that my condition is unsuitable
All documents that have been issued by the doctor, such as medical certificates, referral documents as well as receipts, will be available in-app following each consultation.