When can I use the video consultation service? Our video consultation services are 24/7, on an on-demand basis, which means you can request for a video consultation anytime you need it. However, you have the option of scheduling an appointment for a later time if you prefer. Related to Video Consultation Related articles How can the doctor diagnose me through a video consultation? What kind of conditions are suitable for the General Practitioner video consultation? Can I choose a healthcare provider and add my favorite GP in the app? How do I consult a General Practitioner? Can I get refund if there is no doctor pickup or answer my call?