If the doctor determines that your condition is unsuitable for video consult, they will inform you accordingly, advise you to seek the appropriate follow-up actions and void the call. These actions may include:
- Going to a general practitioner for a physical consultation
- Going to the A&E department of your nearest hospital
- Seeing a specialist with a referral letter prepared by the doctor
Note: you will be refund the paid amount within 24 hours in case the doctor voids the call.