What happens if I lose internet connection during my video consultation? If you lose internet connection during your video consultation, please contact our Customer Support team immediately at +65 3158 4622 and we will assist you further. Related to Video Consultation Related articles Can I get refund if there is no doctor pickup or answer my call? What kind of conditions are suitable for the General Practitioner video consultation? What should I do if I miss my video consultation appointment? What do I need to prepare before the start of the video consultation? Why was my virtual consultation call voided?