What should I do if I requested for a video consultation but no doctors are available to attend to me? If there are no doctors available at that time, you can choose to book an appointment instead with any of your preferred providers. Related to Video Consultation Related articles Can I get refund if there is no doctor pickup or answer my call? I had just completed my consultation, but the doctor did not provide me with a Medical Certificate. How do I go about getting one? Why was my virtual consultation call voided? Can I use Doctor Anywhere abroad? Is the video consultation recorded?