Why was my virtual consultation call voided?

There are several reasons why our doctors might void a virtual consultation call:

• Wrong ID (e.g. shown NRIC/IC/Passport/FIN number doesn't match the one in the used DA account)
• Wrong DA Account (Used another person/family member's account)
• Technical Issue (Network connection/Cannot hear or see patient)
• Patient did not join the consult
• Consult got disconnected halfway
• Patient is not in Singapore
• Condition not suitable for virtual consultation
• Preferred Medication not available in DA
• Under-16 patient (minor) consulting without guardian/parent
• Patient cannot speak in English (e.g. prefers Mandarin speaker)
• Patient request to amend previous consultation medical certificate/memo/referral letter/prescription (on the same day)
• No physical Identification Card available to show to doctor (NRIC/IC/Passport/FIN)

Note: if a doctor voids the virtual consultation your payment will be refunded to your original payment method within 24 hours.