For New Users, you can upload your ID or passport photo during your initial profile setup in either of these ways:
- Via Profile: Go to 'More' > 'View Profile' > 'About Me'
- During Pre-Consultation: Upload it as part of the pre-consultation form before your Virtual Consultation
For Existing Users, once your NRIC/FIN/Passport number and photo are submitted, they cannot be edited directly in the app. To update them, please contact our Customer Support here. Your photo will be reviewed and updated within a few days.
Submit a request
- Fill out the support form with the subject: 'Update ID/Passport Photo & Details'
- In the description, include both your old and new NRIC, FIN, or passport number.
- Upload a clear photo of your ID or passport with the correct details.